Delivering Service Excellence THROUGH Internet of Things
 11th September 2016 - The Internet of Things has started changing the traditional ways of service management and customer experiences by automating responses and service requests directly from the devices and gadgets. ...
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Setting Customer Service Standards
 17th August 2016 - A good quality product is the most important aspect of the supplier/customer relationship. The other aspect is service; also you observe that in many businesses, there is no physical product. The only relationship is service.
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Knowledge is Power - Build it for now and for ever
 14th August 2016 - Help yourself to learn what you do not know, and help others learn what you know. Knowledge is Power, build it for now and for ever. Your time starts now ...
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Customer Experience drives Business Growth
 12th August 2016 - Many matured businesses and startups have not yet adapted to the fact that customer satisfaction in this “24x7" connected world is more than product and service quality ...
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Smartly Managing the Busy Season in the HVAC Industry
 8th August 2016 - It is not surprising to see that few industries are driven by seasonal spikes, and many smaller companies desperately need their busiest seasons to proceed without any problems ...
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Current Trends in Service Management, 2016
 5th August 2016 - Discussing about the current trends in Service Management Industry which includes key problem areas and their solutions.
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Identifying Pain Areas in Customer Service
 1st Aug 2016 - Best way to get started with fixing customer pain is to hear about their issues from them. It is quite common to get lost into offering solutions to customers, even before trying to understand their real problem.
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