The authorized service centers are the real touch points for the OEMs and Distributors to connect with the customers when they are facing problem in the products they have purchased. Recording the correct information itself a first and great step in customer service and satisfaction. Creating service requests with evidence of the problem reported, with relative scneario mapped. The experience of customer delight is felt only when you enable him to define his problems and offer solutions for the same.
Zervicio's knowledge repository is a great way to start managing the multi-product authorized service centers - instantly allowing the service team members to complement and share their own experience with someone.