Service on the Go!
Manage Service Cloud cases from anywhere with the Zervicio Cloud Platform — the fastest, smartest platform for mobile customer service and customer service analytics.
Zervicio has a strong mobile/field force management/tracking system. Using this Zervicio Mobile platform, the service center hubs and their agents are connected in real-time and communicate consistently, know about their customers, the priorities and allocations instantly.
Call reassignment and refreshing of calls brings all agents together as one single force to be reckoned with.
The Zervicio Mobile platform offers very strong features like analysis of performance of the agents, their productivity and timeliness, customer review and customer satisfaction index (CSI), the stickiness and impression left over with customer post closure of service/installation calls.
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