No more wait time for customers
Zervicio Cloud based After Sales Service Software with rightly integrated Mobile, IVR Systems, Inbound/Outbound call services, missed call alert services can become a one-stop and off-the-shelf product platform for providing Faster Support to your customer base, not really restricted by any region, time zone or availabilility of skilled manpower.
Zervicio Service Dashboard brings the decision making dashboard. Your servie manager or incharge can make quick decision about a customer or a service ticket and direct his field force well on time to take remedial action in the fastest way possible.
With a combination of quick response time and quick resolution time based tiket rules, mobile apps used by agents/engineers, customer having access to the self-care service portal, the service divisions can be pedalled to deliver and resolve customer service requests in a Ziffy.
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