Customer Support

Virtually be available to Customers

As a customer support software, Zervicio helps you to track and manage your inbound tickets and complaints through all popular channels — email, web, social, phone, or chat. Your customers can easily integrate their after sales service/support systems to one or more of their preferred modes of support channels.

Zervicio offers the Help Desk features like Support Ticket Generation, Complaints, Knowledgebase, Ticket Assignment and Escalation Matrix through SLA rules, and easy to launch virtual self-care ticketing system. Also you can integrate your Support Tickets received from your customers into Zervicio InBox.

Through our customer support software, classifying Problems and Resolutions matrix can greatly assist organizations to streamline their Customer Support process and enable closer communication between Servicing and Sales teams under one umbrella. Integration between Servicing and Support teams help companies in resolving the customer-reported tickets in less time thereby enhancing the customer satisfaction and in turn increasing cross-selling opportunities in future. Service support software combined with fully functional support ticketing software, can take care of smoothly handling various Service Level Agreements (SLAs) and service commitments.

Next Always-on Customer Service