Quickly search your knowledge base for relevant answers. Or make it easy for customers to do it themselves. Either way, your customers get the answers they need, exactly the way they want to get them.
Zervicio has the most powerful Knowledge Repository - you deploy, you educate your agents, you build knowledge, you build your experience of servicing into an altogether new level by making your new entrants into the servicing teams learn and unlearn the techniques using this Knowledge Repository that was completely built up by your own team - the Zervicio Knowledge Repository.
Have a controlled way of adding filtered and qualified problems and their resolutions into Zervicio Knowledge Repository, allow your engineers and agents to comprehend, expand, detail out their problem solving steps/resolutions into a well documented communication. Catalog these resolutions and enable your customers search the repository and enable DIY kit for them.
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